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The Ten Principles Behind Great Customer Experiences download

Download The Ten Principles Behind Great Customer Experiences
  • Upload date: 7-09-2017, 17:36
  • Category: Economics
Author: Matt Watkinson  |  Isbn: 9780273775089  |  File size: 4MB  |  Year: 2013  |  Pages: 240  |  Language: English  |  File format: PDF  |  Category: Economics

Overall WINNER- CMI Management Book of the Year 2014

WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

Create a great customer experience whoever you are.

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

This book covers ten principles you can use to make real worldimprovements to your customers’ experiences, whatever your businessdoes and whoever you are.

For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

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