The Ten Principles Behind Great Customer Experiences download
- Upload date: 7-09-2017, 17:36
- Category: Economics
Overall WINNER- CMI Management Book of the Year 2014
WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014
Create a great customer experience whoever you are.
Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.
This book covers ten principles you can use to make real worldimprovements to your customers’ experiences, whatever your businessdoes and whoever you are.
For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.Download book
Download The Ten Principles Behind Great Customer Experiences